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How matusow Handles Your Personal Information

Your account data — from the email you registered with to the PayPal or Venmo transaction your cashout rides on — is handled under a clear, documented policy.

Account & identity dataPayPal, Venmo, Play+ transaction recordsDevice and session activityCookie and tracking disclosureYour rights to access and correct
matusow How matusow Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Keeping your information secure isn't a side note — it's baked into every layer of how we run accounts. From the moment you link PayPal or Venmo to the moment a cashout clears, your data moves through encrypted connections. Here's what that looks like in practice across four key areas.

Encryption in Transit

All data between your device and our servers travels over SSL-encrypted connections. That applies whether you're checking your account balance on mobile or confirming a Play+ deposit.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings at any time without losing account access.

Retention and Deletion

We don't hold data longer than we need to. Transaction records tied to PayPal or Venmo activity are kept for the legally required period; inactive account data is reviewed on a scheduled basis.

Access and Correction Rights

You have the right to request a full copy of your account data, flag inaccuracies for correction, and ask us to delete data where no legal retention obligation applies. Submit requests via live chat or email.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy questions deserve a direct answer, not a runaround. Whether you want to see the data attached to your account, dispute something in your profile, or ask how a specific PayPal or Venmo transaction was logged, our support team handles those requests. Reach out through any of the channels below and we'll route your message to the right person.

Live Chat Start a live chat session from your account dashboard any time you have a privacy request or a data-access question that needs a quick response.
Email Support Send a detailed privacy inquiry to our support address. Include your registered email and the specific data category you're asking about so we can respond accurately.
Account Settings Some data corrections — like updating your contact details or reviewing saved payment methods — can be handled directly inside your account settings without contacting support.

Frequently Asked Privacy Questions

These are the data and privacy questions we hear most from account holders. If yours isn't covered here, live chat or email gets you a direct answer from someone who can pull up your specific account situation.

We collect your name, email address, date of birth, state of residence, and government-issued ID details needed for identity verification. Payment method data — such as your PayPal account identifier or Play+ card number — is also recorded at the point of linking.

We share your data only with payment processors handling PayPal, Venmo, or Play+ transactions, identity-verification providers, and any regulatory body with jurisdiction in your state. We do not sell your personal information to advertisers.

Active account data is retained while your account remains open. Transaction records are kept for the period required by applicable state or federal law. Device and session logs are purged on a rolling schedule once they're no longer operationally needed.

Submit a data-access request through live chat or email, using the contact address registered to your account. We'll verify your identity first, then provide a summary of the data categories we hold on you.

Yes. Where no legal retention obligation applies — for example, if you've closed your account and the required retention window has passed — you can request deletion. Contact support via live chat or email to start that process.

Session cookies are required for login and account navigation. Analytics cookies are optional and can be managed in your browser settings. Disabling analytics cookies does not affect your ability to deposit, withdraw, or access your account wallet.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.