Reference

What You Agree to When You Use matusow

These terms set out the rules that govern your account, your wallet activity across PayPal, Venmo, and Play+, and your access to our sportsbook and casino where state law permits.

Applies to all account holdersCovers PayPal, Venmo & Play+ wallet useState-law eligibility appliesUpdated terms take effect on postingContact support for any disputes
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matusow What You Agree to When You Use matusow
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear, your account has been flagged, or you want to dispute a decision made under these terms, our support team is the right first stop. Use live chat for the fastest response, especially around active game sessions or pending PayPal withdrawals. Email is better for written records of formal disputes.

Live Chat Connect directly from your account dashboard for real-time help with term interpretations, account flags, or wallet holds during active sessions.
Email Support Send a written dispute or policy question to our support address. Email creates a time-stamped record — useful if your issue involves a PayPal or Venmo transaction.
Account Help Center Our help section walks through common term-related questions: identity verification steps, Play+ prepaid card rules, and how account suspensions are reviewed.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

These terms exist alongside our privacy policy, which covers how we store your data, how long we keep it, and what you can request. Security on the account side means SSL encryption on every session and two-factor authentication available at login. You can request a copy of your account data or ask us to correct inaccurate records by contacting support directly through live chat or email.

Data Retention

We retain account records for the period required by state law in your eligible jurisdiction. Closed accounts are not immediately purged — data is held per our legal obligations.

Cookie Policy

We use session cookies to keep your wallet state and odds preferences intact across the sportsbook and casino. You can manage cookie preferences in your browser settings at any time.

Account Security

SSL encryption covers every page. We also offer two-factor authentication at login — a straightforward step that protects your PayPal and Venmo withdrawal access from unauthorized requests.

Requesting Changes

To update your details, correct account information, or submit a data access request, reach our support team via live chat or email. We aim to respond within the timeframe your state requires.

Common Questions About These Terms

These are the questions we hear most often about how our terms actually work in practice — from account eligibility to what happens when you request a withdrawal under an active review.

Yes. Access to our sportsbook and casino depends on state law. These terms apply in full to your account, but your eligibility to use certain features depends on where you are located.

Withdrawals are held, not canceled, during an account review. Once identity verification is complete and the review closes, your withdrawal is processed through your original payment method.

No. Your account is strictly personal and non-transferable. Sharing login credentials violates these terms and may result in suspension while we investigate the activity.

We post the revised version with an updated date. Continued use of your account after the posting date means you have accepted the updated terms — check back periodically if you want to stay current.

Contact our support team through live chat or email. Email creates a written record, which is useful for formal disputes involving wallet transactions or account suspensions.

Yes. All funding methods — PayPal, Venmo, and Play+ prepaid cards — are covered equally under these terms. The same verification and withdrawal-matching requirements apply across all three.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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